Last updated: October 2026
This policy explains how SureCert collects and uses personal information when you visit www.surecert.com, contact us, or sign up to hear from us.
It covers this website only. If you use the SureCert platform, the SureCert Platform Privacy Notice applies. If your information reaches us through one of our services, it is handled under the terms and privacy information for that service.
Who we are
SureCert is a trading name of CDS New Ventures Ltd, a company registered in Northern Ireland (company number NI625182). Our registered office is Northern Ireland Science Park, Queens Road, Belfast, BT3 9DT.
We are the controller of the personal information described in this policy.
If you have any questions about this policy or your information, contact us through our contact page or write to us at the address above.
Information we collect
- When you contact us or request a demo: your name, email address, and anything you include in your message. If you arrived from a link about a specific product, we also record which product you were interested in.
- When you sign up to our newsletter or register for an event or webinar: your name, email address, organisation, and the details you provide in the registration form.
- When you apply to work with us: the information you choose to send us.
- When you browse the website: technical information such as your IP address, browser and device type, the pages you visit, and how you arrived at the site. Some of this is collected using cookies (see Cookies below).
We do not ask for special category information (such as health information) through this website. Please do not include it in messages to us.
You do not have to give us your details, but if you do not, we may not be able to respond to your enquiry or registration. We do not make decisions about you based solely on automated processing.
How we use your information, and our lawful basis
- To respond to your enquiry or demo request, and to follow up on it. Lawful basis: our legitimate interests in responding to people who contact us, and, where you are acting for a business that may become a customer, taking steps towards a contract.
- To send you news and updates about our services. Lawful basis: your consent where you have ticked to receive them, or our legitimate interests where you are a business contact and the law allows it. Every email includes a way to unsubscribe.
- To manage event and webinar registrations. Lawful basis: our legitimate interests in running the event you registered for.
- To consider job or partnership applications. Lawful basis: our legitimate interests, and steps you have asked us to take.
- To understand how our website is used and improve it, using analytics cookies. Lawful basis: your consent, given through our cookie banner.
- To keep the website secure and working. Lawful basis: our legitimate interests.
Cookies
We use a small number of cookies. Strictly necessary cookies keep the site working and remember your cookie choices. With your consent, we also use HubSpot cookies to understand how visitors use our site and to connect website visits with enquiries you send us.
You can accept or reject non-essential cookies when you first visit, and change your choice at any time using the Cookie settings link, which also appears at the bottom of every page.
Who we share your information with
We do not sell your information. We share it only with service providers who process it on our behalf and under our instructions:
- HubSpot, Inc.: our customer relationship management, forms and email system.
- Our website hosting provider: to host and run this website.
- CookieYes: records your cookie choices.
- Google: web fonts are loaded from Google’s servers, which receive your IP address when a page loads.
- Microsoft: if you register for or join one of our online webinars through Microsoft Teams.
We may also share information if we are required to by law, or to protect our rights or the security of our services.
International transfers
Some of our service providers, including HubSpot, may process information outside the UK, including in the United States. Where they do, we rely on appropriate safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.
How long we keep your information
We keep personal information only for as long as we need it for the purpose we collected it for. Enquiry and demo information is kept while we are in contact with you and for a reasonable period afterwards in case you get back in touch. Marketing contacts are kept until you unsubscribe, after which we keep a record of your opt-out so we do not contact you again. We delete or anonymise information we no longer need, unless we are required to keep it by law.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct it if it is wrong;
- ask us to delete it;
- object to or restrict how we use it, including objecting to direct marketing at any time;
- receive a copy of information you have given us in a portable format;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, contact us through our contact page or write to us at the address above. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.